
Strategic Plan
2025–2030
Vision:
York Care Centre will be a Centre of Excellence in long-term care – the first choice for residents seeking quality care.
Mission:
To enhance the quality of life for those we serve by delivering person-centred care with compassion and excellence.


Our Values
CHARACTER
We do the right thing.
ACCOUNTABILITY
We live up to our commitments.
RESPECT
We treat everyone with respect.
EXCELLENCE
We strive for continuous improvement.


Strategic Priorities

Residence of Choice
To be the preferred choice for individuals seeking high-quality living and care options.
Quality Improvement
- Initiatives focused on social engagement, quality of life, quality of care and an improved dining experience.
- Advocacy for improved resources for key services
Strategic Investments
- Develop a long term space plan aligned with strategic priorities
- Update facility refresh plans
- Consider new technologies to improve care, safety and processes
Community Services
- Conduct Facility Condition Assessments for YDI
- Enhance YDI services based on resident needs assessment

Employer of Choice
To create a workplace where staff can take pride in their work, feel a strong sense of purpose, and have opportunities to grow in their careers.
Culture
- Advocacy for fair compensation
- Initiatives to improve work-life balance, communication, recognition and respect
Learning
- Provide learning opportunities for all staff
- Provide professional development for current and aspiring leaders
- Develop quality improvement expertise
Reputation
- Showcase team accomplishments
- Establish a formal recruitment strategy
- Pursue formal recognition as a top place to work

Centre of Excellence
Through education, innovation and research our Centre of Excellence will serve as a resource for long-term care facilities. By Fostering partnerships and sharing expertise, we will elevate the quality of care, enhance quality of life, and create lasting impact both within and beyond our walls.
Innovative Practices
- Expand the NHWW program
- Investigate new models of care and housing
Model Design
- Conduct a sector-wide needs assessment
- Develop a role definition for the Centre of Excellence
- Secure needed resources and partnerships
- Consider a formal accreditation process
Research and Outreach
- Develop research priorities aligned with mission
- Explore the opportunity for an academic partnership
- Develop mechanisms for professional outreach

